Privacy policy
Privacy Policy
Last Updated: July 2026
Welcome to CATINIO.
At CATINIO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit https://catinio.com, place an order, contact our support team, subscribe to our services, or otherwise interact with our website and services.
For the purposes of applicable data protection laws, BED GLOBAL COMMERCE LTD is the data controller responsible for processing the personal information collected through CATINIO.
Please read this Privacy Policy carefully to understand how and why we process your personal information.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information.
Personal Information
• Full name
• Email address
• Telephone number (if provided)
• Billing address
• Shipping address
Order Information
• Products purchased
• Order history
• Shipping details
• Return and refund requests
Payment Information
Payments made through CATINIO are securely processed by trusted third-party payment providers, including Stripe.
CATINIO does not store your full payment card details or banking information.
Technical Information
When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Website usage information
• Cookie data
2. How We Use Your Information
We use your personal information to:
• Process and fulfil your orders
• Deliver purchased products
• Process payments
• Communicate order updates
• Respond to customer support requests
• Improve our website and services
• Prevent fraud and unauthorised activity
• Comply with legal obligations
If you subscribe to our newsletter or marketing communications, we may occasionally send promotional emails. You may unsubscribe at any time using the unsubscribe link included in every marketing email.
3. Lawful Bases for Processing
We process personal information only where we have a valid lawful basis under applicable data protection laws.
We rely on:
• Contract, where processing is necessary to process and deliver orders, manage payments, provide subscriptions, handle returns or provide customer support.
• Legal obligation, where we are required to retain or disclose information for tax, accounting, fraud prevention, or other legal requirements.
• Legitimate interests, where processing is necessary to protect our website, prevent fraud, improve our services, analyse business performance, and manage customer relationships, provided these interests do not override your rights and freedoms.
• Consent, where required for marketing communications, non-essential cookies, analytics, or personalised advertising. You may withdraw your consent at any time.
4. Cookies
CATINIO uses cookies and similar technologies to:
• Remember your preferences
• Improve website performance
• Analyse website traffic
• Enhance your shopping experience
• Maintain website security
• Support advertising and marketing activities
We may use:
• Essential cookies
• Analytics cookies
• Advertising cookies
• Preference cookies
You can manage your cookie preferences through our cookie banner or your browser settings.
Disabling certain cookies may affect the functionality of our website.
5. Sharing Your Information
We only share your personal information where necessary to operate our business and provide our services.
This may include:
• Shopify (website hosting)
• Stripe (payment processing)
• Judge.me (customer reviews)
• Shipping and fulfilment partners
• Analytics providers
• Marketing providers
• Government or legal authorities where required by law
We require all third-party service providers to process your personal information securely and only for the purposes necessary to provide their services.
CATINIO does not sell or rent your personal information to third parties.
6. Shopify
Our online store is powered by Shopify.
Shopify processes certain information on our behalf to securely operate our website and fulfil customer orders.
For more information about Shopify's privacy practices, please visit:
https://www.shopify.com/legal/privacy
7. Stripe
Payments are securely processed by Stripe.
Your payment details are encrypted and processed directly by Stripe. CATINIO never stores your complete payment card information.
For more information, please visit:
https://stripe.com/privacy
8. Data Retention
We retain personal information only for as long as necessary to:
• Complete orders
• Provide customer support
• Meet legal and tax obligations
• Prevent fraud
• Resolve disputes
• Maintain business records
Retention periods vary depending on legal, accounting and operational requirements.
Once personal information is no longer required, it is securely deleted or anonymised where appropriate.
9. Your Rights
If you are located in the United Kingdom, you have rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
These rights may include:
• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your personal information
• The right to restrict certain processing activities
• The right to object to processing
• The right to withdraw consent where applicable
• The right to request a copy of your personal information
To exercise any of these rights, please contact:
support@catinio.com
10. Complaints
If you have concerns regarding how we process your personal information, please contact us first so that we can investigate and resolve the issue.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
11. International Data Transfers
Some of our trusted service providers, including Shopify and Stripe, may process personal information outside the United Kingdom.
Where international transfers occur, appropriate safeguards are applied in accordance with applicable UK data protection laws.
12. Children's Privacy
CATINIO does not knowingly collect personal information from children under the age of 13.
If we become aware that personal information has been collected from a child without appropriate consent where required by law, we will promptly delete such information.
13. Automated Decision Making
CATINIO does not use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.
14. Data Security
We implement commercially reasonable administrative, technical and organisational security measures designed to protect personal information against unauthorised access, disclosure, alteration or destruction.
Although we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or operational needs.
The updated version will always be published on this page together with the revised "Last Updated" date.
16. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:
CATINIO
Operated by:
BED GLOBAL COMMERCE LTD
Company Number:
16768962
Registered in:
England and Wales, United Kingdom
Website:
https://catinio.com
Email:
support@catinio.com
Instagram:
@catinio_uk