Privacy policy

Privacy Policy

Last Updated: 10 August 2026

Welcome to CATINIO.

At CATINIO, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit catinio.com, place an order, contact us, subscribe to our communications or services, submit a review, or otherwise interact with CATINIO.

For the purposes of applicable data protection laws, BED GLOBAL COMMERCE LTD is the data controller responsible for the personal information processed through CATINIO.

We process personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and, where relevant, the Privacy and Electronic Communications Regulations (“PECR”).

1. Information We Collect

Depending on how you interact with CATINIO, we may collect the following categories of personal information.

Personal and Contact Information

This may include:

  • Full name
  • Email address
  • Telephone number, where provided
  • Billing address
  • Shipping address

Order and Transaction Information

This may include:

  • Products purchased
  • Order history
  • Order value
  • Shipping and delivery information
  • Returns and refund information
  • Subscription information
  • Customer support communications

Payment Information

Payments made through CATINIO are processed by third-party payment providers such as Stripe.

CATINIO does not directly store your complete payment card details or banking credentials.

Our payment providers may process payment and transaction information in accordance with their own privacy practices.

Technical and Usage Information

When you visit or interact with our website, we and our service providers may collect information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location derived from IP address
  • Pages visited
  • Products viewed
  • Website interactions
  • Referring URLs
  • Cookie identifiers
  • Advertising identifiers
  • Analytics data
  • Shopping cart activity
  • Checkout activity

Information You Provide to Us

We may also collect information you voluntarily provide when you:

  • Contact customer support
  • Submit a product review
  • Join our mailing list
  • Enter a promotion
  • Create or manage a subscription
  • Communicate with CATINIO through social media or other channels

2. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order and delivery updates
  • Manage subscriptions
  • Process returns and refunds
  • Provide customer support
  • Respond to enquiries
  • Prevent fraud and unauthorised activity
  • Protect our website and services
  • Improve our products and customer experience
  • Analyse website and business performance
  • Measure advertising effectiveness
  • Personalise marketing where permitted
  • Send marketing communications where permitted by law
  • Collect and manage customer reviews
  • Comply with legal, tax, accounting and regulatory obligations

3. Lawful Bases for Processing

We process personal information only where we have an appropriate lawful basis.

Contract

We may process your personal information where necessary to enter into or perform a contract with you, including to:

  • Process your order
  • Take payment
  • Deliver your products
  • Manage subscriptions
  • Handle returns and refunds
  • Provide customer support relating to your purchase

Legal Obligation

We may process or retain information where necessary to comply with legal obligations, including:

  • Tax requirements
  • Accounting obligations
  • Regulatory requirements
  • Fraud prevention requirements

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

These interests may include:

  • Protecting our website
  • Preventing fraud
  • Improving our products and services
  • Analysing business performance
  • Managing customer relationships
  • Establishing, exercising or defending legal claims

Consent

Where consent is required, we may rely on your consent for activities including:

  • Certain email marketing
  • Non-essential cookies
  • Analytics technologies
  • Advertising technologies
  • Personalised advertising

You may withdraw your consent at any time.

4. Marketing Communications

We use Klaviyo to manage certain email marketing, customer communications and marketing automation.

Depending on how you interact with CATINIO, Klaviyo may process information such as:

  • Your name
  • Email address
  • Order information
  • Products viewed or purchased
  • Website activity
  • Marketing preferences
  • Email engagement information
  • Subscription information

We may use this information to send product information, offers, reminders and other marketing communications where permitted by applicable law.

You may unsubscribe from marketing emails at any time by:

Unsubscribing from marketing communications does not prevent us from sending transactional messages relating to orders, payments, shipping, subscriptions or customer support.

Klaviyo provides contractual data-processing arrangements for customer personal data, including a Data Processing Agreement.

5. Cookies and Similar Technologies

CATINIO uses cookies, pixels, scripts and similar technologies to operate, analyse and improve our website.

These technologies may be used to:

  • Provide essential website functionality
  • Remember preferences
  • Maintain website security
  • Analyse website usage
  • Measure website performance
  • Measure advertising performance
  • Support retargeting and advertising
  • Improve the relevance of marketing

We may use categories of technologies including:

  • Strictly necessary cookies
  • Preference cookies
  • Analytics cookies
  • Advertising or marketing cookies
  • Tracking pixels

Where required by applicable law, non-essential cookies and tracking technologies will not be activated until appropriate consent has been obtained.

Users should be able to accept or reject non-essential technologies through our cookie consent interface.

ICO guidance states that users must have a genuine choice over non-essential cookies and similar technologies, and consent must involve a clear positive action rather than merely continuing to use the website.

6. Meta Pixel and Advertising

We use advertising and measurement technologies provided by Meta Platforms, including the Meta Pixel.

Subject to your cookie preferences and applicable law, the Meta Pixel may help us:

  • Measure advertising performance
  • Understand how visitors interact with CATINIO
  • Measure conversions
  • Create advertising audiences
  • Retarget visitors
  • Improve advertising relevance

Depending on your interaction with the website, these technologies may process information such as:

  • IP address
  • Device information
  • Browser information
  • Website visits
  • Pages viewed
  • Products viewed
  • Add-to-cart events
  • Checkout events
  • Purchase events
  • Advertising identifiers
  • Other interaction data

Where consent is required, Meta Pixel and similar non-essential advertising technologies will only be used after the appropriate consent has been obtained.

PECR applies not only to conventional cookies but also to technologies such as tracking pixels and scripts that store or access information on a user's device.

7. Customer Reviews and Judge.me

We use Judge.me to collect, manage and display customer reviews.

Where relevant, we may provide Judge.me with information necessary to send review requests or verify purchases.

This may include:

  • Name or display name
  • Email address
  • Order information
  • Products purchased
  • Review content
  • Star rating
  • Images or other content voluntarily submitted

If you submit a review, some information associated with that review may be displayed publicly depending on your submission and our review settings.

Judge.me states that it provides GDPR-related controls and processes for handling review data and data-subject rights.

8. How We Share Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate, improve and market CATINIO.

These may include:

  • Shopify — ecommerce platform, website hosting, checkout and order management
  • Stripe — payment processing and fraud prevention
  • Klaviyo — email marketing, customer communications and marketing automation
  • Judge.me — product reviews and review management
  • Meta Platforms — advertising, analytics, retargeting and campaign measurement
  • Shipping and fulfilment partners
  • Delivery carriers
  • Analytics providers
  • Customer support providers
  • Fraud prevention and security providers
  • Professional advisers such as accountants, lawyers and insurers
  • Government bodies, regulators or law enforcement authorities where required by law

Where a third party acts as a processor on our behalf, we take reasonable steps to ensure appropriate contractual and data-protection safeguards are in place.

CATINIO does not sell or rent personal information in the ordinary meaning of those terms.

9. Shopify

Our online store is powered by Shopify.

Shopify may process personal information in connection with:

  • Website hosting
  • Checkout
  • Order processing
  • Ecommerce infrastructure
  • Security
  • Fraud prevention
  • Related platform services

Shopify may process certain information in accordance with its own privacy practices and contractual arrangements with merchants.

10. Stripe

Payments may be processed by Stripe.

Stripe may process:

  • Payment information
  • Transaction information
  • Device or technical information
  • Fraud-prevention information

CATINIO does not directly store complete payment card information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

  • Complete and administer orders
  • Manage customer relationships
  • Provide customer support
  • Process returns and refunds
  • Maintain subscription records
  • Meet tax and accounting obligations
  • Prevent fraud
  • Resolve disputes
  • Maintain appropriate business records
  • Establish, exercise or defend legal claims

Retention periods may vary depending on the type of information, its purpose and applicable legal requirements.

When personal information is no longer required, we may securely delete or anonymise it.

ICO guidance specifically identifies retention periods, processing purposes and recipients of personal data as information that should be communicated to individuals.

12. Your Data Protection Rights

Where UK data protection law applies, you may have rights including:

  • The right to access personal information held about you
  • The right to correct inaccurate or incomplete information
  • The right to request deletion in certain circumstances
  • The right to restrict processing in certain circumstances
  • The right to object to certain processing
  • The right to data portability in certain circumstances
  • The right to withdraw consent where consent is the lawful basis
  • Rights relating to certain automated decision-making activities

These rights may be subject to legal conditions and exemptions.

To exercise a data protection right, contact:

support@catinio.com

We may need to verify your identity before processing certain requests.

13. Complaints

If you have concerns about how CATINIO handles your personal information, please contact us first so we can investigate the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the United Kingdom's data protection regulator.

A privacy notice should explain both individuals' information rights and their ability to complain about the organisation's handling of their information.

14. International Data Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer is made using an appropriate lawful mechanism where required.

Depending on the circumstances, this may include:

  • Transfers to countries covered by UK adequacy regulations
  • Contractual safeguards
  • International data transfer agreements or approved addenda
  • Other lawful transfer mechanisms permitted under UK data protection law

Some service providers also maintain their own international-transfer arrangements. Klaviyo, for example, addresses international processing within its Data Processing Agreement.

15. Children's Privacy

CATINIO is not intended for use by children and we do not knowingly seek to collect personal information from children.

If we become aware that we have collected personal information from a child in circumstances where we should not have done so, we will take appropriate steps to delete or otherwise address that information.

16. Automated Decision-Making

CATINIO does not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.

We may use automated tools for activities such as marketing segmentation, email automation, fraud detection or advertising optimisation, but these activities are not intended to produce legal or similarly significant effects on individuals.

17. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

18. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

CATINIO is not responsible for the privacy practices of independent third-party websites or services.

We encourage users to review the privacy policies of third-party services before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services
  • Changes to technologies we use
  • Changes to third-party service providers
  • Changes to our business practices
  • Changes to applicable laws or regulatory guidance

The updated version will be published on this page with a revised Last Updated date.

20. Contact Us

If you have questions about this Privacy Policy or how CATINIO processes personal information, please contact:

CATINIO

Operated by:
BED GLOBAL COMMERCE LTD

Company Number:
16768962

Registered in:
England and Wales, United Kingdom

Registered Office:
4 Raven Road, Unit 1c3-910
London, United Kingdom
E18 1HB

Website:
catinio.com

Email:
support@catinio.com

Instagram:
@catinio_uk