Terms of service
Terms of Service
Effective Date: July 2026
1. Overview
Welcome to CATINIO.
These Terms of Service (“Terms”) govern your access to and use of https://catinio.com (the “Website”) and any purchases made through our Website.
CATINIO is operated by:
BED GLOBAL COMMERCE LTD
Company Number: 16768962
Registered in England and Wales, United Kingdom.
By accessing, browsing, or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.
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2. Eligibility
By using this Website, you confirm that you are at least 18 years of age, or that you are using the Website under the supervision and consent of a parent or legal guardian.
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3. Accuracy of Information
We make reasonable efforts to ensure that all information on our Website, including product descriptions, pricing, images, and availability, is accurate and up to date.
However, we do not guarantee that all information is complete, current, or free from errors.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
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4. Products and Availability
We strive to display our products as accurately as possible.
However:
* Product colours may vary depending on your device or screen settings.
* Packaging may occasionally differ from images shown on the Website.
* Product specifications may be updated without prior notice.
* All products are subject to availability.
We reserve the right to discontinue any product at any time.
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5. Pricing
All prices displayed on our Website are shown in the applicable currency at checkout.
We reserve the right to change prices, promotions, subscriptions or product availability at any time without prior notice.
If a pricing error occurs after an order has been placed, we reserve the right to cancel the order and issue a full refund.
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6. Orders
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
* Suspected fraud
* Payment authorisation failure
* Incorrect pricing
* Product availability changes
* Violation of these Terms
If payment has already been collected for a cancelled order, a full refund will be issued to your original payment method.
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7. Shipping
Estimated delivery times are provided for convenience only and are not guaranteed.
CATINIO is not responsible for delays resulting from:
* Shipping carriers
* Customs procedures
* Weather conditions
* Industrial action
* Government restrictions
* Other events beyond our reasonable control
Please refer to our Shipping Policy for additional information.
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8. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
By placing an order, you acknowledge that you have read and understood that policy.
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9. Subscription Products
Subscription products renew automatically at the selected interval unless cancelled before the next billing date.
Customers may manage, pause, skip or cancel subscriptions through their customer account or by contacting customer support.
Subscription orders that have already been processed or dispatched cannot be cancelled, modified or refunded.
CATINIO reserves the right to modify subscription pricing with reasonable prior notice where permitted by applicable law.
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10. Account Responsibility
If you create an account on our Website, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
You agree to notify us immediately of any unauthorised access or suspected security breach involving your account.
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11. Acceptable Use
You agree not to use our Website:
* For any unlawful purpose.
* To violate any applicable laws or regulations.
* To interfere with the operation or security of the Website.
* To upload malicious software or harmful code.
* To attempt unauthorised access to our systems.
* To copy, scrape, reproduce, or exploit Website content without permission.
Any misuse may result in suspension or termination of access to our Website.
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12. Intellectual Property
All content available on this Website, including but not limited to:
* CATINIO trademarks
* Logos
* Product images
* Graphics
* Product descriptions
* Text
* Website design
* Branding materials
is owned by or licensed to CATINIO and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or otherwise used without our prior written permission.
Unauthorised use may violate copyright, trademark, and other applicable intellectual property laws.
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13. User Content and Reviews
If you submit reviews, photographs, videos, testimonials or other content to CATINIO, you grant CATINIO a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display such content for marketing, advertising and business purposes.
You confirm that you own or have permission to share any content submitted.
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14. Product Use and Safety
Customers are responsible for using products in accordance with all instructions, safety guidance and care recommendations provided with the product.
CATINIO accepts no responsibility for damage resulting from misuse, negligence, unauthorised modifications, improper cleaning methods, or use contrary to product instructions.
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15. Payment Disputes and Chargebacks
Customers are encouraged to contact CATINIO directly before initiating a payment dispute or chargeback.
Where a chargeback is initiated for an order that has already been fulfilled or delivered, CATINIO reserves the right to provide order records, tracking information and delivery confirmation to the payment provider as evidence of fulfilment.
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16. Limitation of Liability
To the fullest extent permitted by applicable law, CATINIO shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
* Your use of the Website;
* Your inability to use the Website;
* Any products purchased through the Website; or
* Any interruption, delay, or technical issue affecting the Website.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including your statutory rights under UK consumer protection legislation.
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17. Force Majeure
CATINIO shall not be liable for any failure or delay in performing its obligations where such failure results from events beyond our reasonable control, including but not limited to:
* Natural disasters
* Fire
* Flood
* Pandemic
* Government action
* Industrial disputes
* Carrier disruptions
* Internet outages
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18. Third-Party Services
Our Website may contain links to third-party websites or services.
We are not responsible for the content, privacy practices, or availability of any third-party websites and encourage you to review their own terms and policies before using them.
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19. Changes to These Terms
We reserve the right to modify these Terms at any time.
Any updated version will be published on this page together with the revised Effective Date.
Your continued use of the Website after any changes constitutes your acceptance of the updated Terms.
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20. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
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21. Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and CATINIO regarding your use of the Website and our services.
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22. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Nothing in these Terms limits any mandatory rights available to consumers under applicable United Kingdom consumer protection laws.
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23. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
CATINIO
Operated by:
BED GLOBAL COMMERCE LTD
Company Number:
16768962
Registered in:
England and Wales, United Kingdom
Website:
https://catinio.com
Email:
support@catinio.com
Instagram:
@catinio_uk