Shipping policy

Shipping Policy

Effective Date: July 2026

At CATINIO, we are committed to delivering your order safely, efficiently, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through https://catinio.com.

1. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next available business day.

Please note that processing times are separate from shipping times.

2. Shipping Destination

At this time, CATINIO ships exclusively within the United Kingdom.

We currently do not offer international shipping.

3. Estimated Delivery Time

Once your order has been dispatched, estimated delivery within the United Kingdom is:

Destination Estimated Delivery Time
United Kingdom 6–12 business days

Delivery times are estimates only and are not guaranteed.

Unexpected delays may occur due to circumstances beyond our reasonable control.

4. Shipping Costs

CATINIO currently offers free standard shipping on all orders within the United Kingdom.

No additional shipping charges will be applied at checkout unless otherwise stated.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use this information to monitor your shipment throughout the delivery process.

6. Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Carrier delays
  • Severe weather conditions
  • Public holidays
  • High shipping volumes
  • Operational disruptions
  • Customs procedures
  • Other circumstances beyond our reasonable control

If your order has not arrived within the expected delivery timeframe, please contact us and we will be happy to assist you.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.

CATINIO is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

8. Lost Packages

If you believe your package has been lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution where applicable.

9. Damaged Shipments

If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery.

To help us resolve the issue promptly, please include:

  • Your order number
  • Photographs or videos of the product
  • Photographs of the packaging
  • Photographs of the shipping label

We will review your claim and arrange an appropriate resolution as quickly as possible.

10. Failed Delivery Attempts

If a delivery cannot be completed because:

  • An incorrect address was provided,
  • The package was refused,
  • The customer was unavailable where required, or
  • Delivery instructions could not be completed,

additional shipping charges may apply if the order needs to be reshipped.

11. Customs and Duties

All applicable import duties, taxes, and customs charges for deliveries within the United Kingdom are included in the purchase price where applicable.

Customers will not be required to pay additional customs charges upon delivery.

12. Shipping Partners

CATINIO works with trusted shipping and logistics partners to ensure reliable delivery throughout the United Kingdom.

The shipping carrier used may vary depending on destination, parcel size, and operational requirements.

13. Force Majeure

CATINIO shall not be responsible for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Carrier disruptions
  • Government restrictions
  • Industrial action
  • Internet or logistics outages
  • Other unforeseen events

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

CATINIO

Operated by:
BED GLOBAL COMMERCE LTD

Company Number:
16768962

Registered in:
England and Wales, United Kingdom

Website:
https://catinio.com

Email:
support@catinio.com

Instagram:@catinio_uk